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Call Centre · Intermediate

Call Centre Stress Managerment

Call Centre course: Call Centre Stress Managerment

⏱ 4 Weeks 📚 5 modules 📝 Final exam · 65% to pass
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Course outline

Module 1: Call Centre Fundamentals & Metrics

Covers Call Centre Fundamentals & Metrics, part of the Call Centre Stress Managerment course.

⏱ 60 min
Module 2: Customer Service Excellence

Covers Customer Service Excellence, part of the Call Centre Stress Managerment course.

⏱ 60 min
Module 3: Scripts, Systems & CRM

Covers Scripts, Systems & CRM, part of the Call Centre Stress Managerment course.

⏱ 60 min
Module 4: Handling Difficult Customers

Covers Handling Difficult Customers, part of the Call Centre Stress Managerment course.

⏱ 60 min
Module 5: Quality Assurance & Performance

Covers Quality Assurance & Performance, part of the Call Centre Stress Managerment course.

⏱ 60 min
🎓 Final Exam

Pass with 65% or higher to earn your certificate.