Telephone Etiquette · Beginner
Professional Telephone Etiquette
A practical, free Beginner-level course in Telephone Etiquette.
⏱ 3 Weeks
📚 4 modules
📝 Final exam · 65% to pass
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Course outline
Module 1: Professional Call Handling Basics
Covers Professional Call Handling Basics, part of the Professional Telephone Etiquette course.
⏱ 60 min
Module 2: Active Listening & Tone
Covers Active Listening & Tone, part of the Professional Telephone Etiquette course.
⏱ 60 min
Module 3: Handling Difficult Calls & Complaints
Covers Handling Difficult Calls & Complaints, part of the Professional Telephone Etiquette course.
⏱ 60 min
Module 4: Call Documentation & Follow-up
Covers Call Documentation & Follow-up, part of the Professional Telephone Etiquette course.
⏱ 60 min
🎓 Final Exam
Pass with 65% or higher to earn your certificate.
Study Drits